telephone support - (604) 255-7999

Telephone counseling
Many postpartum women who call receive ongoing support from trained postpartum counsellors. This includes a follow up call and subsequent weekly calls, assessment, and referrals to other health professionals as indicated (e.g. reproductive psychiatry, therapists, social workers) and support group if appropriate. All of our counsellors have been trained in facilitation techniques and issues pertaining to postpartum depression and adjustment. Additionally, many have recovered from their own postpartum adjustment difficulties and therefore can offer not only postpartum counseling expertise but can also understand and communicate from personal experience.
 

Telephone Support Volunteer

The second type of telephone support we offer is done by volunteers who have taken our Telephone Support Volunteer training. Telephone support by volunteers is an integral part of the PPPSS treatment program. Most of our volunteers have gone through our program and are interested in giving back to their communities by helping other mothers. All of our telephone support volunteers are mothers themselves and have either gone through postpartum depression/anxiety or a difficult adjustment after the birth or adoption of a child. Our volunteers, who work from home, having made a 2 hour per week commitment, offer support to women in our postpartum support groups. The role of our volunteers is to provide additional assistance to women in our support groups between weekly group meetings.  Staff counsellors and volunteers work together and inform each other of a client’s progress through recovery.

Our Telephone Support Volunteer Manual is available for sale throughout Canada and is currently employed in many telephone support volunteer training programs in Ontario and BC.